If your payment didn't go through, try this first:
- Try to 'Buy' the item an hour later — temporary glitches or site maintenance can sometimes hang things up.
Or try using the Aniq web instead.
- Contact your bank (card issuer) and check:
- Is your balance sufficient?
- Are there any holds/additional security restrictions on the account?
- Have any limits been reached (purchases per day, expenses per day)?
- Are online purchases supported?
- Do the name and billing address the bank has on file match the info stored in your Aniq wallet?
If your credit card purchase failed:
- Double check that the card information you’re entering is correct (Card number; First, Middle & Last name; Card expiry date,
CVC/CVV number, Billing information)
- You may be trying to use an unsupported card. We accept Visa, MasterCard, American Express.
If your Android Pay (Google Wallet) purchase failed:
- Visit your Android Play account profile (or contact their support) to make sure:
- Your AP account is fully verified
- There are sufficient funds in your AP balance
- That there are no holds/restrictions on the account
Good to know:
- If you need any assistance or have questions, you can always get in touch with the support team
by tapping 'Contact us' below.
