Definitely| Communicate with the Owner first to check if the item is available for the desired period.

Send us an email at returns@ublo.co.za within 12 hours of when the rental period was scheduled to begin explaining the situation and well give you a refund.

Ublo app will send you reminder notifications when you rental period is almost up to. If for whatever reason you return an item late, you will be charged for each day the item is in your possession, plus any penalty communicated.

As soon as the owner accepts your rental request, your card or paypal account will be charged. In terms of being liable, you will be further charged if the item is returned damaged or if the item is lost or stolen.

Best practice is to test the item before accepting it, though in some cases it’s not possible. In cases where the testing was not possible and the item isn’t working, do this. 1. Msg the owner through the in app-messenger, letting them know the item was not functional or in the promised condition and arrange a time to return the item. 2. Contact returns@ublo.co.za.

It’s easy! Visit ublo.co.za, Sign-up, start browsing. Search Items and find. Pick the available dates. Submit the rental request and once accepted, pay using the card.

Simply sign up and accept the terms of service and privacy policy. From there you can upload a picture of the item, add a tittle-select category-describe it, set the price. That’s it, you have UBLO’ed.

So long as you have provided us a valid card, paypal account, you will receive the money for the rental approximately 3-4 days after the accepting the rental transactions. Funds are deposited into the account you have provided us.

• We do our best to make sure that the items are returned on time by sending reminders to the Borrower. Please contact us on returns@ublo.co.za .

If we(+ owner,renter) come to the conclusion that the item has been stolen, contact returns@ublo.co.za. Our investigation process involves contacting the Borrower, and attempting to resolve the matter. If contact cannot be reached, their card will be charged with the best price to match the items’ original condition.

Ublo’s picture policy suggest you have a black or white background on the picture of the item you listing. The better the post, the more money you make.

We urge you to test and take pictures of the Item before hanging it to the Borrower.

Contact us on returns@ublo.co.za. Our staff will help you set up a claim, and we’ll make sure your query is handled and damages collected.

To make a claim, follow the steps below :

1 - Borrowers are liable for any damage done to items, so the quickest and easiest solution is to reach out to the borrower first to see if you can agree upon a resolution, whether that be a repair, a replacement, or simply given the cash value of the item.

2 - Second option is contact us on returns@ublo.co.za . Send photos or video of the item before and after the rental for assessment.

We are still making arrangements with the biggest insurance companies so that we know our partners have the peace they deserve when posting their items.

The Borrower\Owner choose the cover they prefer.

We can protect almost anything posted to the app so long it does not fall into the following categories.

1 - Motor vehicles

2 - Real estate

3 - Livestock

4 - Weapons

Before you hand over the item, get payment confirmation through UBLO. Transaction that takes place outside of the Ublo platform are not covered, avoid cash transaction.

Take photos and Video with a timestamp, before giving the borrower. E.g. Video while playing Xbox.

When item is returned. Please check the item at the time of return to make sure its condition is satisfactory or test its functionality.

If your item is damaged or defective upon return, notify us on returns@ublo.co.za within 12 hours or as soon as possible.

At this juncture we only cover the items owned by the lenders, not by the borrowers time spent. Borrowers are fully liable for any damage caused to the item while in their possession, and therefore must provide the replacement cost if damaged, misplaced, and broken. Borrowers are liable for the repair, replacement cost worth.

Buro’s protection policy does not cover personal liability, be it any injury or damage that might happen to any person or their property as a repercussion of an item malfunctioning or misuse. We don’t cover any costs incurred as a result of an item malfunctioning, including but not limited to legal expenses, medical bills, loss of earnings, replacement or repair of damaged property.

In cases where the owner is losing income due to work i.e. repair, or replacement, we cannot reimburse you for the loss in income.

Business using UBLO as a means to rent out their items must file any claims through their own commercial insurance before filing through UBLO.